Terms and Conditions
Welcome to Penthouse Queen. These Terms and Conditions ("Terms") outline the rules and regulations for the use of Penthouse Queen's website, services, and products. By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access our services.
1. Definitions
- "Company" refers to Penthouse Queen.
- "User" refers to any individual or entity using our services.
- "Services" refers to the offerings provided by Penthouse Queen, including real estate listings, concierge services, and related products.
2. Eligibility
Users must be at least 18 years old and possess the legal authority to enter into these Terms and use our services.
3. Services
3.1 Real Estate Listings
- The Company provides listings for luxury properties, including penthouses.
- All listings are subject to availability and may be withdrawn at any time.
3.2 Concierge Services
- Concierge services include, but are not limited to, travel planning, event tickets, transportation, gifting, dining reservations, elite sourcing, self-care reservations, reminders, and home maintenance.
- All concierge services are subject to availability and may vary based on location and other factors.
4. User Responsibilities
- Users agree to use the services only for lawful purposes.
- Users are responsible for maintaining the confidentiality of their account information.
- Users agree not to engage in any activity that could harm or disrupt the services.
5. Intellectual Property
- All content, including but not limited to text, graphics, logos, images, and software, is the property of Penthouse Queen or its licensors and is protected by intellectual property laws.
- Users may not reproduce, distribute, or create derivative works from any content without explicit written permission from Penthouse Queen.
6. Privacy Policy
Penthouse Queen is committed to protecting user privacy. This Privacy Policy outlines our practices regarding the collection, use, and sharing of personal information.
6.1 Information Collection
- We collect information that users provide directly to us, such as when they create an account, request services, or communicate with us.
- We also collect information automatically as users navigate through our website, such as IP addresses, browser types, and usage data.
6.2 Use of Information
- We use the collected information to provide and improve our services, communicate with users, process transactions, and personalize the user experience.
- We may use the information for marketing purposes, such as sending promotional emails or newsletters, unless users opt out.
6.3 Sharing of Information
- We do not sell or rent user information to third parties.
- We may share information with service providers who assist us in operating our business, provided they agree to keep the information confidential.
- We may disclose information if required by law or in response to legal processes.
6.4 Data Security
- We implement appropriate security measures to protect user information from unauthorized access, alteration, or destruction.
- However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6.5 User Rights
- Users have the right to access, correct, or delete their personal information. They can do so by contacting us at [email protected].
- Users may opt out of receiving marketing communications at any time by following the unsubscribe instructions provided in the emails.
6.6 Changes to Privacy Policy
- We may update this Privacy Policy from time to time. Users will be notified of any significant changes, and continued use of our services constitutes acceptance of the revised policy.
7. Payment Terms
- All payments for services must be made in accordance with the terms provided at the time of purchase.
- Penthouse Queen accepts various payment methods, including credit cards and cryptocurrency.
- Users agree to provide accurate and complete payment information.
8. Refund Policy
- Refunds for services will be considered on a case-by-case basis and are at the sole discretion of Penthouse Queen.
- Any requests for refunds must be submitted within 30 days of the purchase date.
9. Limitation of Liability
- Penthouse Queen is not liable for any direct, indirect, incidental, or consequential damages arising from the use of or inability to use our services.
- This limitation applies to all claims, whether based on warranty, contract, tort, or any other legal theory.
10. Indemnification
Users agree to indemnify and hold Penthouse Queen harmless from any claims, losses, damages, liabilities, and expenses arising from their use of the services or violation of these Terms.
11. Termination
- Penthouse Queen reserves the right to terminate or suspend access to its services at any time, without notice, for any reason.
- Users may terminate their account at any time by contacting Penthouse Queen.
12. Changes to Terms
- Penthouse Queen reserves the right to modify these Terms at any time.
- Users will be notified of any significant changes, and continued use of the services constitutes acceptance of the revised Terms.
13. Governing Law
These Terms are governed by the laws of Ontario, Canada. Any disputes arising from these Terms or the use of our services will be subject to the exclusive jurisdiction of the courts in Ontario.
14. Contact Information
For any questions or concerns regarding these Terms or the Privacy Policy, please contact us at:
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, including the Privacy Policy. Thank you for choosing Penthouse Queen.